Master of Business Administration
(Hospitality Management)
Programme Overview
The Master of Business Administration (Hospitality Management) is a two-stage postgraduate programme designed to develop advanced business, leadership and strategic management capability within contemporary hospitality and service-sector environments.
The programme integrates advanced taught learning with supervised research and applied investigation, enabling learners to develop strategic thinking, analytical capability, leadership competence and professional skills relevant to complex and dynamic hospitality and tourism contexts.
Stage 1 develops advanced managerial and professional capability through specialist taught modules focused on hospitality operations management, customer experience and service strategy, digital innovation in hospitality, strategic management, leadership and financial decision-making. The programme equips learners with the capability to formulate, implement and evaluate strategic and operational decisions across hospitality and tourism business functions within competitive global markets.
Stage 2 focuses on independent research, advanced investigation and applied problemsolving through a Research Proposal module and a substantial Management Investigation (Capstone Project).
The programme supports progression into senior professional, managerial and strategic leadership roles within hospitality, tourism and related service industries, while also preparing learners for further academic and professional development.
Course Information
Course Objective
Develop Hospitality & Tourism Leadership Expertise
Build advanced knowledge and specialist expertise in hospitality management, service leadership, and strategic organisational practice within global hospitality and tourism environments.
Apply Hospitality Operations & Digital Innovation
Enable the effective application of hospitality operations management, customer experience strategy, and digital innovation in organisational decision-making.
Innovate & Lead in Service Environments
Develop the ability to critically evaluate hospitality and tourism challenges, innovate strategically, and lead ethically within complex service-sector environments.
Strengthen Strategic & Research Capabilities
Enhance analytical, strategic, and research capabilities relevant to hospitality management, tourism leadership, and organisational performance.
Build Evidence-Based Decision Skills
Develop independent research capability and evidence-based decision-making skills within hospitality and management contexts.
Advance into Hospitality & Tourism Leadership
Prepare learners for progression into senior hospitality management, tourism strategy, and industry leadership roles, along with further academic and professional development.
Programme Outcomes
- Critically evaluate hospitality management theories, frameworks and strategic models relevant to complex global hospitality and tourism environments.
- Demonstrate a comprehensive understanding of hospitality leadership principles, service management, governance and ethical frameworks in diverse hospitality and tourism contexts.
- Apply advanced knowledge of hospitality operations, financial management, global business strategy and digital innovation to formulate and implement hospitality management strategies.
- Assess the impact of global tourism trends, technology disruption, sustainability imperatives and competitive dynamics on hospitality strategic decision-making.
- Analyse and synthesise complex industry, operational and guest experience information to identify strategic issues and opportunities for hospitality organisational improvement.
- Develop evidence-based and innovative solutions to contemporary hospitality and tourism challenges through critical reasoning, service design thinking and problem-solving.
- Evaluate and integrate quantitative and qualitative data, including guest analytics, revenue performance and market intelligence, to inform hospitality strategic decisions.
- Design and manage hospitality strategy and operations projects, applying appropriate hospitality performance frameworks, service standards and quality metrics.
- Interpret financial and commercial information to support hospitality strategic planning, revenue optimisation and resource allocation decisions.
- Conduct applied hospitality and tourism research, including literature review, guest research and operational analysis to support strategic management initiatives.
- Communicate hospitality strategies and service visions effectively to a wide range of internal and external stakeholders including guests, staff, owners and industry partners.
- Demonstrate hospitality leadership, cross-functional teamwork and negotiation skills in delivering exceptional guest experiences and managing complex service operations.
- Apply reflective practice and self-direction to manage continuing professional development and lifelong learning in the evolving hospitality and tourism industry.
Course Structure
The Master of Business Administration (Hospitality Management) is structured as an integrated two-stage postgraduate programme comprising a taught Postgraduate Diploma stage and a final MBA research stage, totalling 180 credits at Level 7.
Stage 1 – Taught Stage (120 Credits)
Stage 1 consists of the Postgraduate Diploma (PGDip) in Hospitality Management, which develops advanced business knowledge, strategic awareness, leadership capability, analytical competence and applied managerial skills relevant to contemporary organisational environments.
The taught stage enables learners to critically engage with hospitality and service management disciplines, including hospitality operations management, customer experience and service strategy, digital innovation in hospitality, global business strategy, leadership and financial decision-making. The programme supports the development of strategic, operational and leadership capabilities required to manage hospitality organisations effectively within dynamic and competitive global hospitality and tourism environments.
Successful completion of Stage 1 provides learners with the academic and professional foundation required to progress to the MBA research stage.
Stage 1 Modules
| Module Code | Module Code | Module Code |
|---|---|---|
| M07001 | Strategic Management | 15 |
| M07002 | Leadership and Governance | 15 |
| M07003 | Advanced Business Research Methods | 15 |
| M07004 | Financial Management and Decision Making | 15 |
| M07010 | Global Business Strategy and Sustainability | 15 |
| M07201 | Hospitality Operations Management | 15 |
| M07202 | Digital Innovation in Hospitality | 15 |
| M07203 | Customer Experience and Service Strategy | 15 |
| Total Credits | 120 |
Exit Awards
- Learners who successfully complete 60 credits may be awarded a Postgraduate Certificate (PGCert) in Hospitality Management.
- Learners who successfully complete 120 credits may be awarded a Postgraduate Diploma (PGDip) in Hospitality Management.
Stage 2 – MBA Research Stage (60 Credits)
Stage 2 consists of supervised research and applied investigation through a Research Proposal module and a substantial Management Investigation (Capstone Project).
This stage enables learners to integrate and apply advanced business, management and leadership knowledge in the investigation of complex organisational, managerial or strategic challenges within contemporary business environments.
Learners are expected to undertake independent research, critically evaluate evidence, apply appropriate research methodologies and develop strategically relevant and evidencebased recommendations or solutions.
Stage 2 Modules
| Module Code | Module Title | Credits |
|---|---|---|
| M08001 | Research Proposal | 20 |
| M08002 | Management Investigation (Capstone Project) | 40 |
| Total Credits | 60 |
Successful completion of both Stage 1 and Stage 2 leads to the award of Master of Business Administration (Hospitality Management).
Teaching & Assessment
Delivery is designed to support advanced, research-led and applied learning through a range of academically rigorous and professionally relevant teaching and learning approaches, including:
- Lectures, workshops and seminars
- Case studies, business simulations and applied organisational activities
- Research supervision and academic mentoring
- Online learning resources and discussion forums
- Independent study and guided reading
- Peer learning, collaboration and research presentations
Teaching and learning activities support both theoretical understanding and practical application within hospitality and tourism environments. Where appropriate, learners will engage with real-world hospitality operations, customer experience and service management scenarios, enabling the application of strategic frameworks and leadership approaches to contemporary hospitality and tourism challenges.
Entry Requirement
Applicants must have:
- A recognised Level 6 qualification (e.g. Bachelor’s degree) in a relevant subject area
- English language proficiency evidenced through Medium of Instruction (MOI) or an equivalent recognised English language qualification.
Relevant managerial, professional or entrepreneurial experience equivalent to a minimum of three years is desirable.
Learners progressing through the integrated programme may normally demonstrate this through prior or concurrent professional experience gained before or during the programme.
Learners progressing through the integrated programme may normally demonstrate this through prior or concurrent professional experience gained before or during the programme.
Progression Opportunities
To be awarded the Master of Business Administration (Hospitality Management), learners must:
- Successfully complete Stage 1 (120 credits)
- Successfully complete Stage 2 (60 credits)
- Achieve a total of 180 credits at Level 7
Join a generation of students who think globally and act locally.
